Company Name: Kalaux
Contact Email: kalaux@backlip.com
1. Support Availability
Support is available during the following business hours:
Sunday to Thursday
09:00 – 17:00 (GMT+2)
Requests submitted outside business hours will be handled on the next business day.
2. Support Channel
Support is provided via email:
3. Response Time
Kalaux aims to respond to support requests within:
- Up to 1 business day during business hours
Response time refers to the initial acknowledgment of the request.
4. Issue Resolution
Kalaux will make reasonable efforts to resolve reported issues in a timely manner.
Resolution time depends on the nature and complexity of the issue. Some issues may require additional investigation or third-party involvement.
5. Service Availability
Kalaux makes reasonable efforts to ensure the app is available and functioning properly.
Temporary interruptions may occur due to:
- Maintenance or updates
- Infrastructure issues
- Third-party service dependencies
- Force majeure events
6. Changes to SLA
Kalaux reserves the right to update this SLA at any time. The latest version will be available upon request.